Thing 15- Web/Library 2.0

I think the main issue is that there's a juggling act going on. The library is trying to balance the needs of the customer (and trying to predict those needs vis a vis advances in technology) vs. being fiscally responsible in the process. There seems to be a consensus that libraries have to stay ahead of the curve as far as technology. I'm not sure if I agree with that. I think it would be accurate to say that libraries should be prepared and ready to move forward; but should also be responsive to the actual needs of the customer without having to predict possible future trends.